Shipping Policy

Shipping of purchased material can be provided for a fee. In stock items normally ship within 1-2 business days. Back orders and special orders can take up to 2-3 weeks to ship.

It is the customer's responsibility to be available upon delivery to check all quantities of packages and inspect for damaged or missing packages. Failure to be available could result in storage fees from the trucking company. We will inform the shipper on residential deliveries and they will call you from the local terminal to arrange for delivery.  We cannot guarantee any particular day or time of delivery. Shortages and damages must be reported immediately on the bill of landing, in writing, when you are asked to sign for your delivery. Make sure anyone assisting you with delivery is familiar with this policy. When they sign for you, they assume the responsibility that these procedures have been followed.

Damage discovered after delivery must be reported directly to the delivery carrier immediately. The delivery carrier will want to inspect all shipping containers before a claim can be made. After inspection a claim must be filed, which includes these documents: Original bill of lading, copy of paid freight bill, original invoice, repair or replacement invoice, inspection report and packing list.

Make all claims promptly. Most carriers will not consider claims after 30 days from the date of delivery. Do not deduct losses from your Bootheel Fence Co. invoice, while awaiting adjustment of the claim, we cannot be responsible for safe delivery. Shortages and damages must be reported to us within 5 days. After 5 days, we assume all goods have been delivered in full and in good condition. 

 We delivery by U.S. Main, UPS and Fed. Ex., at our discretion. Packages that is too large for these carriers must be shipped by other carriers. Most railing systems, like Westbury Railing, require 2-4 weeks for delivery depending on the time of year.

Return Policy

Do not return goods to Bootheel Fence Co. without a return number. We will not accept returns without a return number. Do not instruct the carrier to return shipments when they arrive or you will be subject to a 25% restocking fee plus freight charges, even if those charges were included in the original purchase agreement. Bootheel Fence Co. does not pay the return freight on any return that is not due to an error on our part.

Bootheel Fence Co. will accept most any item we sell as a return for full credit less shipping costs within 30 days of receiving the product(s), except specially fabricated and special order items. After 30 days, the product's manufacturer becomes responsible within the limitations of their specific warranties. You are responsible for shipping charges back to us.

Return all item(s) in its original condition and in its original packaging. The customer is responsible for the safe and undamaged return of all items. We will inspect shipping boxes to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund.

Prices

Prices are subject to change without notice.

Estimates

Our staff is qualified to assist you in estimating your material. The information that you provide to us for your estimate is not guaranteed to complete any specific project requirement. All estimates are subject to customer's final approval.

Payment

We accept cash, MasterCard, Visa, Discover and money orders.

Sales Tax

Missouri Residents are subject to Missouri Sales Tax. Non Residents are responsible for used tax.

Specifications

Bootheel Fence Co. does its best to provide all the information however; it is the customer's responsibility to inquire about current specifications before ordering any merchandise.